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Video Solutions for Healthcare Providers

A healthcare provider talking with an elderly patient over a video call on her laptop

The COVID-19 pandemic has put telehealth care in the spotlight. It's a must-have solution for high-risk patients in times of crisis. Even ahead of the pandemic, and even after it's over, having video solutions for patients in need is a huge plus. Available telehealth brings healthcare to communities that may otherwise find it difficult to access. As a provider, you'll find that it brings many new ways of serving your patients.

What are healthcare video solutions?

There are several companies seeking to provide effective and reliable video solutions for healthcare providers. Such video solutions provide the option to virtually meet with patients in a secure video conference room. In this setting, patients can access treatment from their primary care provider, or set up a specialized appointment, like one with a behavioral health department. As a healthcare provider, having video solutions lets you interact with patients safely and remotely.

The right video solutions for healthcare providers will be flexible, secure, and straightforward. When you have the right video platform, you can deliver superior care to your patients, organize virtual conference rooms, or set up private consultations.

How video solutions help you provide better patient care

By delivering secure, fast care directly to a patient's home, telehealth lets you care better for patients in need.

Safe solutions in the midst of crisis

As we enter 2021, we're dealing with multiple health crises and a pandemic. Providing accessible health care is more important than ever, and video conferencing is key to bringing healthcare to more people. The right video solution can offer a safe and secure space for virtual primary care visits, check-ups, or behavioral health medicine. Treating patients from home when possible means keeping people out of the clinics and reducing the spread of germs and illness.

Makes medical services more accessible to rural communities

Bringing a video solution to your clinic is a great way of making healthcare more accessible to different classes and locations. Residents of rural communities can face long drives to reach their appointments. Others may live in a place without good public transportation. Telehealth options give these communities a more convenient and accessible way to get the care they need.

Saves time for patients

Patients who have to travel far in order to reach their healthcare appointments may end up missing a day of school or work to do so. Providing video solutions for medical services allows patients to get the care they need without interrupting their entire day. This makes a particularly noteworthy difference for residents in rural areas, where the commute to the nearest healthcare facility may be particularly long.

Cuts down on travel cost

Offering telehealth as well as in-person appointments is money saver to patients who have a long drive to the nearest healthcare facility. When patients can get care from home, they won't have to spend money on travel costs, or lose money by taking time off work.

Patients are more likely to follow through

Follow through on treatments and attendance to follow-up appointments may be more likely if telehealth is an option. Healthcare providers often work with patients who miss appointments and don't keep up with their care plan. Video solutions for healthcare providers can make it simpler for a patient to show up. The easier it is to access the appointment, the more likely they are to return for follow-ups.

An elderly person using a laptop to video chat with their healthcare provider

What to look for in a video solution for healthcare providers

Finding the right video solution as a healthcare provider is about meeting needs unique to the industry and choosing a brand that will be technically reliable. In a case study performed by Polycom, the company put their products to work in a family of health care facilities called Baptist Health. Baptist Health is based in Kentucky. One particular hospital, Baptist Health Corbin, serves several rural areas, including townships in the Daniel Boone National Forest.

Baptist Health found that reliable Polycom products such as RealPresence Clariti were easy to start using with rural patients. Their video solutions helped Baptist Health reach a broader range of patients who were seeking both behavioral health and primary care.

At Citi-Telecom, we trust Polycom as a secure and effective video solution for healthcare settings as well. Whether you choose to purchase their products through Citi-Telecom, or look around at other solutions, we suggest prioritizing these features for your healthcare setting.

Easy to set up

Adding video conferencing to your healthcare services should be a simple process. Look for a brand that has experience serving the healthcare community specifically. You want to find a service that offers an all-in-one solution for connecting your providers with your patients.

Easy to use

Simplicity on the user end is just as important as an easy set up. Video appointments are no help to your patients if they can't figure out how to use them. Polycom solutions provide remote clinics that are easy to operate on the patient's end, therefore granting them truly easy access to healthcare.

Compatible with other video software

You'll get more flexibility out of your video telehealth services if you go with one that can work alongside other video software. Polycom's RealPresence Group Series 310, 500, and 700 are great examples of this. These products give you multiple customization options and let you connect through any platform. With options like these, you can communicate with colleagues or create group appointments on the same simple platform.

HIPAA compliant

Naturally, any telehealth platform that you use will need to be HIPAA compliant for patient protection. Polycom facilitates HIPAA compliance regardless of the network. With this product, patient confidentiality is a priority.


When you offer video appointments to your patients, you want a tool that's going to work right for every appointment. If patients see that the software is reliable and makes getting their healthcare easier, they may be more likely to trust it and return for follow up appointments. Look for a company with experience and positive testimonials to find one that you can trust. Polycom has published numerous case studies in addition to the one about Baptist Health, proving that they offer efficient solutions to communication needs.